Help Center

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SPORTSBOOK

Frequent Questions
Presented below is a list of our most frequently asked questions. If you still have questions then please use e-mail or call us, We'll be happy to assist you.

Are my transactions secured?
For transaction security we use SSL encryption.

Joining
I am 17 years old and have a credit card. Can I wager?
Nice try! All customers of Roots must be at least 18 years old.

What are your hours of operation?
We are open for wagering 10Est until The last game goes off the board, day 7 days a week.

How long have you been in business?
Since 2002.

How do I get started?
To register click here and fill out our free registration form. From there, you can log in and fund your account or play free casino games.

Can I get a reference?
Visit A1-sportsbooks.com it is full of actual statements from Roots players.

Money
What is the minimum deposit?
The minimum deposit is $50.

Do you have anyone located in the U.S. who can take my money and pay me my winnings?
All transactions take place outside of the United States . Funds can be sent to you in a variety of ways. Visit the banking center for more information. Your funds can arrive right at your doorstep or in your bank account.

Do you offer comps or bonuses?
Yes, we offer a wide variety of incentives to new and existing customers. For a list of current promotions visit our bonus page.

How can I make a deposit?
Currently we accept SolidPay, Credit Card, Neteller, person to person transfers, 900pay, Moneybookers, certified check, and bank wire. For complete depositing details visit our banking center .

How can I make a withdrawal?
Withdrawals can be requested via Neteller, bank wire, certified check regular mail, certified check express mail and person to person money transfer. Withdrawals are available Monday thru Friday. Please visit our banking center for details and applicable fees.

Is the money in my account U.S. Dollars?
Yes, all customer funds are maintained in United States currency.

Can I bet on Credit?
All wagering requires funds to be posted to your account IN ADVANCE.

Types of Wagering
What wagering services do you offer?
Currently, we are offering a full featured sportsbook, lottery and 2 complete internet casinos featuring: blackjack, video poker, slot machines, roulette, craps, baccarat, 5-stud, pai gow poker, keno and more.

What is the minimum I can wager?
You may play Internet casino games for as little as 25¢. For internet sports betting, you can bet a parlay for as little as 50¢ and a straight bet for $10.

How do I contact the manager?
There is always a manager on duty to resolve any issues. Please use e-mail or call us (1-800-735-3906 ) and request to speak to a manager.

What is the procedure if I want to close my account?
If for any reason you wish to close your account, it is easy to do. Simply go to the cashier inside the casino or sportsbook and request a refund. We will refund your balance, less applicable withdrawal costs, immediately. And should you wish to play with us again, reinstating your account is also very easy.

Taxes
Are my winnings reported to any government agency?
Absolutely not.

What about taxes?
We can not give you any tax advice. We have players from many countries around the world. We recommend you seek the advice of a qualified advisor in your country of residence.

Agents and Commissions
Can I be an agent and receive a percentage my clients losses?
Email Roots Affiliate for the latest information on joint efforts with other business entities. You may also call Roots to discuss any joint ventures with a manager.

Do I get any money for sending you new customers?
Yes, we will credit your account with a match-play bonus for all new customers referred to us. You may call Roots to discuss personalized referral bonuses on an individual basis.

Technicale information
Which Internet browser should I use?
When playing at Roots you will need a Java enabled browser for the Java Casino and Bonus Casino. Plus, a Java Script enabled browser for the Racebook.

*Some users report that AOL do not work properly with our Java Casino software. If you experience difficulties with the casino using AOL 5.0 or higher, use Netscape or Internet Explorer.

AOL customers can use another browser by signing on to AOL and minimizing the AOL screen. Then launch your browser of choice.